Operations
Operations
Run, monitor, recover, and troubleshoot a production Customer Portal deployment.
These runbooks cover the work after Customer Portal has been deployed: protecting its data, detecting failures, diagnosing common problems, and recovering safely from an unsuccessful upgrade.
Own the recovery contract
Every deployment should name an operator, define a recovery point objective (how much data may be lost), and define a recovery time objective (how long recovery may take). The deployment owner also needs access to the source revision, database backups, platform secrets, DNS, and email-provider configuration before an incident begins.
These pages describe the current repository behavior. Adapt the commands to the database and hosting platform, then rehearse them against non-production infrastructure.